mydentist, High Street, Bargoed
This dental practice offers a range of services with a focus on patient comfort and care. While some patients have praised the professionalism and friendliness of the dental team, there are notable concerns regarding appointment management and customer service. The practice aims to provide a welcoming environment, especially for those who may feel anxious about dental visits. However, the consistency of care and communication appears to be an area needing improvement.
Patient Insights
What Patients Appreciate
Many patients appreciate the friendly and professional nature of the dental staff, particularly highlighting the dentists' ability to make them feel at ease during procedures. The team takes the time to explain treatments clearly, which helps alleviate anxiety for nervous patients. Some have found the practice accommodating in scheduling appointments that fit their busy lifestyles, making the overall experience positive.
Things to Consider
There have been several reports of appointment cancellations and difficulties in reaching the practice by phone, which can be frustrating for patients trying to manage their dental care. Some patients have expressed dissatisfaction with the reception staff, citing rudeness and a lack of helpfulness. It's advisable to be prepared for potential delays and to confirm appointments in advance to avoid any last-minute changes.