mydentist, The Old Vicarage, Barnstaple
This dental practice has been a longstanding fixture in the community, but it has faced significant challenges in recent years. While some patients have had positive experiences with specific staff members, the overall sentiment reflects a chaotic environment with high staff turnover and communication issues. Many have expressed frustration over appointment availability and inconsistent service. The practice's ability to provide a reliable and transparent patient experience appears to be a major concern.
Patient Insights
What Patients Appreciate
Some patients have found individual staff members to be exceptionally kind and helpful, particularly highlighting the receptionists and hygienists. The practice has been praised for its understanding approach towards nervous patients, with one dentist noted for his reassuring manner. These positive interactions have made a difference for those who have felt anxious about their dental visits.
Things to Consider
It's important to be aware that appointment availability can be a significant issue, with reports of long wait times on the phone and difficulties in securing timely appointments. Additionally, there have been concerns regarding miscommunication about treatment costs and procedures, which may lead to unexpected charges. Prospective patients should consider these factors when deciding on their dental care.