Your Dental Care
This dental practice offers a range of services primarily for NHS patients, including general dental care and emergency treatments. They are known for their long-standing presence in the community, but recent reviews highlight significant challenges with appointment scheduling and communication. While some staff members, particularly the dentists and dental nurses, are praised for their care and professionalism, the overall patient experience has been marred by issues with reception and administrative processes. The practice's commitment to patient care is evident, but operational difficulties have led to frustration among patients.
Patient Insights
What Patients Appreciate
Many patients appreciate the quality of care provided by the dentists and their assistants, often noting their professionalism and gentle approach. The practice has been a long-standing choice for NHS patients in the area, and some families have relied on them for years, valuing the relationships built with the dental team. The ability to receive emergency care is also a significant benefit for those in urgent need.
Things to Consider
It's important to be aware that scheduling appointments can be quite challenging, with reports of frequent cancellations and long wait times. Some patients have expressed frustration with the reception staff's communication skills, which can lead to misunderstandings and delays. Additionally, the physical appearance of the practice has been noted as needing improvement, which may affect first impressions.