Pelham Dental Surgery
Pelham Dental Surgery, located in Birmingham, offers a range of dental services but has faced significant criticism regarding patient care and communication. While some staff members are noted for their friendliness, the overall experience has been marred by reports of rudeness and a lack of professionalism, particularly from the reception team. The practice aims to provide dental care but struggles with maintaining a compassionate approach, which is crucial for patient comfort and trust. This has led to a mixed reputation, with some patients expressing dissatisfaction with the treatment received.
Patient Insights
What Patients Appreciate
Some patients have had positive experiences with specific dentists who demonstrated professionalism and good bedside manners. There are instances where staff members have been described as helpful and attentive, particularly in making younger patients feel comfortable during their treatments. A few individuals appreciated the care they received from newer team members who seemed dedicated to improving the patient experience.
Things to Consider
It's important to be aware that experiences can vary significantly at Pelham Dental Surgery. Several patients have reported issues with communication, particularly with the reception staff, which can lead to misunderstandings about appointments and treatment options. Additionally, some have expressed dissatisfaction with the quality of dental work performed, suggesting that prospective patients should approach with caution and consider seeking a second opinion if needed.