Bear Cross Dental Partnership
Bear Cross Dental Practice offers a range of dental services with a focus on patient care, although experiences can vary significantly. While some patients appreciate the kindness and attentiveness of certain staff members, others have reported serious concerns regarding the professionalism and communication skills of the reception team and management. The practice has a mix of positive and negative feedback, highlighting the need for improvements in customer service. Overall, the practice's approach to patient care is overshadowed by the inconsistent experiences reported by patients.
Patient Insights
What Patients Appreciate
Many patients have had positive experiences with the dental care provided, noting the kindness and attentiveness of the staff. Some have praised the practice for addressing urgent dental issues promptly and providing painless treatments. The reception staff, particularly Talysha, has been highlighted for her helpfulness and support during appointments. Additionally, the dentist's sense of humour and caring nature have made visits more enjoyable for some patients.
Things to Consider
It's important to be aware that experiences at Bear Cross Dental Practice can vary widely. While some patients have had satisfactory interactions, others have faced unprofessional behaviour from reception staff and management. Communication issues, particularly regarding appointment reminders and complaint handling, have been noted as areas needing improvement. Potential patients may want to consider these factors when deciding on their dental care.