Not AcceptingHeaton Dental Care
This dental practice in Heaton, Bradford offers a range of services including family and general dentistry, as well as cosmetic treatments such as braces, teeth whitening, and dental implants. They aim to provide a welcoming environment for patients, focusing on both general and cosmetic dental needs. However, the practice has faced significant criticism regarding their customer service and communication, which has impacted patient experiences. Despite some positive encounters, the overall reputation suggests a need for improvement in patient care and operational efficiency.
Patient Insights
What Patients Appreciate
Some patients have had positive experiences, particularly appreciating the professionalism and care from specific dentists and staff members. Many have noted that certain team members are kind and take the time to explain procedures, helping to ease anxiety during visits. There are instances where emergency care has been handled well, with staff showing genuine concern for patient comfort.
Things to Consider
It's important to be aware that many patients have expressed frustration with the practice's communication and customer service. There are reports of long wait times for appointments and difficulties in reaching the practice by phone. Some have experienced issues with treatment quality and staff professionalism, which may lead to a less than satisfactory experience for new patients.