Catshill Dental Practice (Bromsgrove Surgery)
This dental practice offers a range of services, with a notable emphasis on NHS care, catering to both private and public patients. The team is described as friendly and efficient, creating a welcoming atmosphere for visitors. However, the practice has faced criticism regarding communication and patient management, particularly concerning appointment scheduling and handling of emergencies. Despite these challenges, some patients have found comfort and reassurance in the care provided by the dentists, especially for those with dental anxiety.
Patient Insights
What Patients Appreciate
Many patients appreciate the friendly and professional demeanor of the dental team, which helps to ease anxiety during visits. The dentists are noted for their gentle approach and willingness to explain procedures thoroughly, making nervous patients feel more at ease. The practice's commitment to NHS services is also valued, as it can be difficult to find accessible NHS dentists in the area.
Things to Consider
There are concerns regarding the practice's communication, particularly around appointment management and the handling of NHS patients. Some individuals have experienced abruptness from reception staff, which may contribute to a feeling of unease for those seeking care. Additionally, access for disabled patients may be challenging due to physical barriers at the entrance.