Not AcceptingThe Thatch Dental Practice
The Thatch Dental Practice offers a comprehensive range of dental services for the whole family, including cosmetic treatments, orthodontics, and dental hygiene. Their patient-centric approach is evident in their commitment to providing a comfortable and reassuring environment, especially for those with dental anxiety. The practice is distinguished by its friendly and professional staff, who take the time to explain procedures clearly and ensure patients feel at ease during their visits. With a focus on both quality care and patient experience, they strive to create a welcoming atmosphere for all ages.
Patient Insights
What Patients Appreciate
Patients appreciate the warm and friendly atmosphere at The Thatch Dental Practice, where the staff are consistently described as caring and professional. Many have noted how the team goes above and beyond to make anxious patients feel comfortable, particularly highlighting the patience and reassurance provided during treatments. The practice is also commended for its cleanliness and efficiency, with minimal waiting times and thorough explanations of procedures.
Things to Consider
While the clinical staff receive high praise, some patients have expressed frustration with the reception team, citing instances of rudeness and unprofessionalism. This has led to a mixed experience for some, particularly when it comes to appointment scheduling and communication. It's advisable to be prepared for potential challenges with the administrative side of the practice, even though the clinical care is generally excellent.
Contact
1 King St, Mildenhall, Bury St Edmunds, Bury Saint Edmunds IP28 7ES
Bury Saint Edmunds, IP28 7ES