Impress Cardiff
Impress is a dental practice that offers a range of services with a focus on creating a welcoming and comfortable environment for patients. They pride themselves on their friendly staff and modern facilities, aiming to make each visit a positive experience. While some patients have expressed satisfaction with the care received, there are concerns regarding accountability and communication, particularly related to treatment outcomes. Overall, Impress seeks to provide quality dental care, but prospective patients may want to approach with caution regarding treatment expectations.
Patient Insights
What Patients Appreciate
Many patients appreciate the friendly and accommodating staff, highlighting individuals like Nicole and Dr Mo for their kindness and professionalism. The practice is noted for its clean and modern facilities, which contribute to a comfortable atmosphere. Patients feel at ease during their visits, with staff taking the time to explain procedures clearly and address any questions. Overall, the customer service is frequently praised, making for a generally positive experience.
Things to Consider
It's important for potential patients to be aware that there have been instances of unmet treatment expectations and communication issues. Some individuals have reported dissatisfaction with the handling of their concerns, particularly regarding treatment results and follow-up support. It may be beneficial to ensure that all promises are documented and to consider seeking a second opinion before committing to treatment plans.