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Roath Clinic
This dental practice appears to face significant challenges in terms of communication and patient management. While there are mentions of speedy service when available, the overall patient experience is marred by difficulties in reaching the practice by phone and concerns about the quality of care received. Some patients have expressed dissatisfaction with the treatment they received, particularly regarding the professionalism of the staff. The practice may benefit from improvements in organisation and customer service to enhance patient satisfaction.
Patient Insights
What Patients Appreciate
Some patients have noted that when they do receive care, it can be efficient and timely. Additionally, there are instances where specific staff members, such as nurses, have provided a positive experience, indicating that there are capable team members within the practice.
Things to Consider
It's important to be aware that reaching the practice by phone can be quite challenging, as many have reported difficulties in getting through. There may also be concerns regarding the consistency of care and communication from the staff, which could affect overall patient experience.