Caterham Smiles
Caterham Smiles is a welcoming dental practice that prioritises patient comfort and care. They offer a range of services, including emergency treatments, cosmetic procedures, and restorative dentistry. The team is known for their friendly and professional approach, ensuring that patients feel at ease during their visits. With a focus on clear communication and thorough explanations, they strive to create a positive dental experience for everyone.
Patient Insights
What Patients Appreciate
Patients appreciate the warm and friendly atmosphere of the practice, often highlighting the caring nature of the staff. Many feel reassured by the thorough explanations provided during treatments, which helps to alleviate anxiety. The team is known for being gentle and attentive, making even the most nervous patients feel comfortable. The cleanliness and modern facilities also contribute to a positive experience.
Things to Consider
While many have had excellent experiences, there are some concerns regarding the reception team's customer service, particularly in handling appointment cancellations and rescheduling. A few patients have expressed dissatisfaction with how their concerns were addressed, suggesting that improvements could be made in this area. It's advisable to communicate clearly with the reception team to ensure a smooth experience.