NHS Gloucestershire Community Dental Services
The Special Care and Paediatric Referral Service provides specialised dental care for patients with physical and/or learning disabilities, mental health issues, and sensory conditions. They focus on promoting oral health through collaboration with patients, families, and healthcare professionals, ensuring that those who cannot be treated in general dental practices receive appropriate NHS care. Their distinctive approach is centred on understanding the unique needs of their patients, which sets them apart from typical high street dental services.
Patient Insights
What Patients Appreciate
Many patients appreciate the high level of care provided by the dental team, particularly highlighting the dedication and compassion of the dentists. There are instances where patients felt well looked after and received excellent service, making them feel valued during their visits. The practice is noted for its ability to handle complex cases with a caring attitude, especially for those requiring special care.
Things to Consider
While the dental care itself is often praised, there are concerns regarding the communication and customer service from the reception staff. Some patients have experienced difficulties in reaching the practice by phone, and there have been reports of unprofessional behaviour from the reception team. It's advisable to be patient when trying to make appointments or reach out for information, as there may be challenges in communication.
Contact
Springbank Community Resource Centre, Springbank Way, Cheltenham GL51 0LG
Cheltenham, GL51 0LG