Holbrooks Health Team
Holbrooks Health Team is a dental practice that prioritises patient care with a friendly and professional approach. They offer a range of NHS services and are known for their patient-centred care, ensuring that individuals feel heard and comfortable during their visits. The practice is particularly noted for its attentive staff, including Dr. Emily and Dr. Malik, who take the time to explain treatments clearly and provide thorough care. Despite some mixed experiences, the dedication of certain team members shines through, making the practice distinctive in its commitment to patient satisfaction.
Patient Insights
What Patients Appreciate
Patients appreciate the friendly and efficient staff who go above and beyond to ensure a smooth experience. Many have highlighted the thoroughness and professionalism of the doctors, particularly in how they listen to concerns and provide clear explanations. The reception team has also been praised for their improved appointment availability and responsiveness, making it easier for patients to access care when needed.
Things to Consider
While many have had positive experiences, there are concerns about inconsistent service levels, particularly regarding communication and support from some reception staff. Some patients have reported difficulties in getting timely responses or assistance, which can lead to frustration. It's advisable to be proactive in following up on requests and to be prepared for potential delays in communication.