Not AcceptingRivenhall Dental Practice
This dental practice offers a range of services with a focus on providing quality care. While the dentists are praised for their skills and ability to make patients feel at ease, the practice has faced criticism for its customer service, particularly at the reception. The environment is described as welcoming, especially for children, with some staff members noted for their gentle approach. However, the overall patient experience is marred by inconsistent communication and management issues.
Patient Insights
What Patients Appreciate
Many patients appreciate the skill and professionalism of the dentists, particularly in handling anxious children and providing clear explanations during procedures. The gentle care offered by some staff members helps to create a more comfortable experience for those who may be nervous about dental visits. There are instances of positive interactions that highlight the dedication of certain team members to patient comfort.
Things to Consider
It’s important to be aware that some patients have experienced difficulties with the reception staff and management, which can lead to frustration. There have been reports of long wait times and issues with appointment cancellations that may affect your experience. Additionally, those with mental health concerns may find the practice's policies regarding missed appointments challenging.
Contact
Rivenhall Dental Practice, High Pit Rd, Cramlington NE23 6RA
Cramlington, NE23 6RA