Arbroath Road Dental Practice
This dental practice offers a range of services, including NHS and private dentistry, with a focus on creating a comfortable environment for patients. They are particularly noted for their gentle approach, especially with children and anxious patients. The team is praised for their compassionate care and ability to put nervous patients at ease. However, there are concerns regarding customer service and appointment management that may affect the overall patient experience.
Patient Insights
What Patients Appreciate
Many patients appreciate the friendly and supportive nature of the staff, particularly when it comes to treating children and nervous individuals. The dentists are often described as patient and gentle, making dental visits less daunting. Several families have shared positive experiences, noting that their children felt comfortable and even enjoyed their visits. Overall, the genuine care and compassion shown by the team stand out as a highlight.
Things to Consider
It's important to be aware that some patients have experienced issues with appointment management and customer service, particularly regarding NHS registration and fees. There have been reports of abrupt communication from reception staff, which can be disheartening. Additionally, emergency appointments may not always be prioritised as expected, so it might be wise to confirm your appointment details ahead of time.