Broughty Ferry Smile Studios - Dundee
This dental practice has undergone management changes that have led to mixed experiences among patients. They offer a range of dental services, including emergency care and hygiene treatments, but some patients have expressed concerns about the quality of care and communication. Despite these issues, there are positive mentions of the friendly staff and the welcoming environment, especially for children. The practice aims to provide efficient and professional service, although recent feedback suggests a need for improvement in patient relations and treatment consistency.
Patient Insights
What Patients Appreciate
Many patients appreciate the friendly and welcoming atmosphere of the practice. The staff, including receptionists and dental nurses, are often described as pleasant and helpful, creating a comfortable experience for visitors. There are also positive remarks about the quality of care provided by the hygienist, who is noted for maintaining high standards in gum care. For families, the practice has been particularly praised for its gentle approach with children, making their first dental visits enjoyable.
Things to Consider
Some patients have raised concerns about the changes in management and the impact on service quality. There are reports of unprofessional behaviour from reception staff and a perceived focus on upselling expensive treatments. Additionally, communication about treatment plans and costs has been highlighted as an area needing improvement. Patients should be aware that experiences may vary, especially following the recent ownership change.