Burgess & Hyder - Esh Winning
Burgess & Hyder, now part of Westmount Dental, has been serving the North East Region for over 25 years, offering a range of dental treatments including cosmetic dentistry, dental implants, and emergency care. The practice prides itself on prioritising patient comfort and satisfaction, ensuring a welcoming environment for all ages. Their dedicated team, particularly the friendly dentist Brian, is known for their gentle approach and ability to put nervous patients at ease. With a focus on comprehensive care, they aim to make every visit a positive experience.
Patient Insights
What Patients Appreciate
Patients appreciate the warm and friendly atmosphere at Burgess & Hyder, often highlighting the staff's ability to make them feel comfortable and at ease. The team, especially Brian, is known for their excellent communication skills, taking the time to explain procedures and address any concerns. Many families feel reassured by the practice's child-friendly approach, making dental visits enjoyable for both children and adults. The commitment to painless dentistry and thorough care is frequently praised, contributing to a loyal patient base.
Things to Consider
While the practice is well-regarded, some patients have noted that appointment availability can be limited during peak times, which may require some flexibility in scheduling. Additionally, a few have mentioned that the waiting area could benefit from a quieter atmosphere. However, the overall experience tends to outweigh these minor inconveniences, as the staff's attentiveness and professionalism shine through.