mydentist, Pennywell Road, Edinburgh
This dental practice offers a range of services with a focus on patient comfort and care. They have a team of professionals who strive to make visits as pleasant as possible, especially for those who are anxious about dental procedures. The practice is known for its friendly atmosphere, with some staff members receiving particular praise for their gentle approach and clear communication. However, there have been concerns regarding administrative issues and inconsistent patient experiences.
Patient Insights
What Patients Appreciate
Many patients appreciate the compassionate and understanding nature of the dental team, particularly for those who experience anxiety about dental visits. The staff often go out of their way to ensure that patients feel comfortable and informed throughout their treatments. The welcoming environment and the attentiveness of certain dentists have made a significant positive impact on those who have struggled with dental fear in the past.
Things to Consider
Some patients have encountered challenges with the reception staff and appointment management, leading to feelings of frustration and disappointment. There are reports of delays in receiving prescriptions and issues with appointment scheduling that could affect the overall patient experience. It's advisable to communicate clearly with the reception team to avoid any misunderstandings.