Grahams Road Dental Surgery
This dental practice in Falkirk offers both private and NHS dentistry, catering to a diverse patient base. The practice is noted for its clean and modern facilities, and while the dental team is generally well-regarded for their skills, there are concerns regarding patient communication and appointment management. The practice aims to provide quality care but faces challenges in operational efficiency. Overall, it strives to balance patient needs with the demands of a busy practice.
Patient Insights
What Patients Appreciate
Patients appreciate the cleanliness of the practice and the quality of dental care provided by the dentists. Many have found the staff to be friendly and helpful, creating a welcoming atmosphere. The skill of the dental practitioners, particularly in complex procedures, has garnered positive remarks, with some describing their experiences as nearly painless.
Things to Consider
It's important to be aware that patients have experienced significant difficulties in reaching the practice by phone, often facing long wait times or disconnections. Additionally, some have noted that the reception staff could benefit from further training to enhance customer service. While the dental care is generally well-received, the administrative aspects of the practice may require improvement to ensure a smoother patient experience.