Keats House Dental Surgery
Keats House Dental Surgery in Harlow, Essex, offers a comprehensive range of dental treatments for patients of all ages, welcoming new patients into their practice. The team is dedicated to providing a calm and professional environment, ensuring that every patient feels comfortable and informed about their dental care options. What sets this practice apart is their exceptional ability to cater to nervous patients, with staff who take the time to explain procedures thoroughly and provide gentle care. With a focus on both family-friendly services and individualised treatment plans, they strive to create a positive experience for all visitors.
Patient Insights
What Patients Appreciate
Patients appreciate the warm and welcoming atmosphere of the practice, often highlighting the friendly and professional staff who make them feel at ease. Many have noted the gentle approach of the dentists, particularly when dealing with anxious individuals or children, which has helped to alleviate their fears about dental visits. The clear communication regarding treatment options and procedures has also been a significant factor in building trust and comfort among patients.
Things to Consider
While the quality of care is generally praised, some patients have expressed concerns about the cleanliness of public areas within the practice, suggesting that improvements could be made. Additionally, the appointment booking system has been noted as somewhat outdated, with limited options for online scheduling and challenges in reaching the reception by phone. These factors may require attention to enhance the overall patient experience.