mydentist, St. Owen Street, Hereford
This dental practice has a long history but has faced significant challenges recently, leading to a decline in patient satisfaction. They offer a range of treatments, but many patients feel that the focus has shifted towards private care, often at the expense of NHS patients. Despite some positive experiences with specific dentists, issues with appointment cancellations and customer service have been highlighted. The practice's approach to patient care appears inconsistent, with some staff praised for their kindness while others have been described as rude.
Patient Insights
What Patients Appreciate
Patients appreciate the gentle care provided by some dentists, particularly for those who are nervous about dental procedures. The team has been commended for their clear communication and ability to reassure patients throughout treatments. Some individuals have reported excellent results from their dental work, especially when opting for private treatments, and have expressed gratitude for the innovative approaches taken by certain practitioners.
Things to Consider
It's important to be aware that appointment availability can be quite limited, with some patients experiencing long waits for treatment. There have been concerns about the practice prioritising private patients over NHS ones, leading to frustration among those relying on NHS services. Additionally, experiences with staff can vary significantly, with some patients encountering rudeness or a lack of empathy, which may affect overall satisfaction.