Signature Smiles
Betsi Cadwaladr University Health Board's dental practice offers a range of NHS dental services in North Wales, focusing on patient comfort and care. The team is known for their professionalism and ability to ease the nerves of anxious patients, making visits more pleasant. They strive to provide clear communication throughout treatments, ensuring patients feel informed and at ease. Despite some mixed experiences, the practice has garnered a reputation for being welcoming and friendly.
Patient Insights
What Patients Appreciate
Patients appreciate the compassionate and attentive approach of the dental staff, particularly towards those who are nervous about their visits. Many have found the environment to be friendly and relaxing, with staff who take the time to explain procedures clearly. The ability of the team to make patients feel comfortable during treatments, even in emergency situations, has been highlighted as a significant positive aspect of the practice.
Things to Consider
It’s important to be aware that some patients have reported issues with appointment management, including being turned away for being slightly late. Additionally, there have been concerns regarding the professionalism of some reception staff, which may affect the overall experience. While many have had positive interactions, there are a few who felt dissatisfied with the service they received.