Hetton Dental Practice
This dental practice is known for its friendly and professional staff who prioritise patient comfort and care. With a long-standing history, many patients have been with the practice for decades, highlighting the trust and satisfaction they feel. The team is particularly noted for their ability to put nervous patients at ease, making dental visits a more pleasant experience. Despite some challenges with appointment availability, the overall patient experience is positive and welcoming.
Patient Insights
What Patients Appreciate
Patients appreciate the warm and friendly atmosphere of the practice, often mentioning how the staff make them feel comfortable and cared for. Many have expressed gratitude for the compassionate approach taken by the team, particularly in emergency situations. Long-term patients frequently commend the practice for its reliability and high-quality care, often recommending it to family and friends.
Things to Consider
Some patients have experienced difficulties with communication, particularly when trying to schedule appointments as new patients. There have been instances of delayed responses to calls and emails, which may be a concern for those seeking timely assistance. Additionally, the practice has specific policies regarding patient retention that could affect new patients who have not visited in a while.
Contact
84 Station Rd, Hetton-le-Hole, Houghton le Spring DH5 9JB
Houghton le Spring, DH5 9JB