mydentist, Towngate, Preston
This dental practice offers a range of services with a focus on providing high-quality care. Patients appreciate the professionalism and skill of the dentists, particularly noting their gentle approach during treatments. The practice aims to create a comfortable environment for patients, which is crucial for those who may feel anxious about dental visits. However, the reception experience has been highlighted as an area needing improvement, particularly regarding appointment scheduling and communication.
Patient Insights
What Patients Appreciate
Patients often express satisfaction with the quality of dental care received, particularly praising the dentists for their professionalism and gentle handling of procedures. Many have found the environment to be hygienic and well-organised, contributing to a sense of comfort during their visits. The staff, especially the dental team, are frequently described as friendly and reassuring, making a positive impact on those who may be nervous about their appointments.
Things to Consider
While the dental care itself is highly rated, there are notable concerns regarding the reception service. Many have experienced difficulties in reaching the practice by phone, leading to frustration when trying to make appointments. Additionally, some patients have mentioned longer wait times for appointments, which could be a consideration for those needing urgent care.