Imperial Dental Care Lydney
This dental practice offers a range of services but has faced criticism for its organisation and professionalism. While some patients have had positive experiences with the care provided, others have expressed concerns about the treatment recommendations and the handling of appointments. The practice aims to cater to both NHS and private patients, but there have been issues with communication regarding fees and scheduling. Overall, the practice has potential but may require improvements in patient management and customer service.
Patient Insights
What Patients Appreciate
Many patients appreciate the friendly and reassuring nature of the staff, particularly noting how some dentists take the time to explain procedures and put nervous patients at ease. The gentle approach to treatment has helped restore trust in dental care for those who have had previous bad experiences. Additionally, some patients have successfully received timely care for urgent dental issues, highlighting the dedication of certain team members.
Things to Consider
It’s important to be aware that there have been multiple reports of disorganisation within the practice, including appointment cancellations and difficulties in contacting the office. Some patients have experienced dissatisfaction with the handling of their treatment plans and the overall professionalism of the staff. It may be beneficial to confirm appointment details and treatment options in advance to avoid any misunderstandings.