Parklands Dental Practice - Monmouth
Matthews Dental Practice is a multi-award winning dental centre located in Caerphilly, Cardiff, offering a range of high-quality dental services under NHS, Denplan, and private treatment options. The practice is known for its compassionate approach to patient care, particularly for those who experience anxiety about dental visits. With a dedicated and friendly team, they strive to create a welcoming environment for patients of all ages, including families and children. Their commitment to understanding and addressing individual patient needs sets them apart in the community.
Patient Insights
What Patients Appreciate
Many patients appreciate the compassionate and understanding nature of the staff, especially when it comes to managing dental anxiety. The practice manager, Samantha, is often highlighted for her supportive approach, helping nervous patients feel at ease. The dental team is described as professional and gentle, ensuring that treatments are carried out with care and minimal discomfort. Families value the practice for its ability to cater to both adults and children, creating a comfortable experience for everyone.
Things to Consider
While many patients have had positive experiences, there are some concerns regarding staff interactions, particularly with receptionists. A few individuals have reported feeling dismissed or frustrated when addressing issues. It may be beneficial for new patients to be aware of potential inconsistencies in service, especially regarding administrative matters. Overall, the quality of dental care remains highly regarded.