Not AcceptingThe Mall Dental Practice
The Mall Dental Practice offers a range of dental services with a focus on patient care and comfort. The practice is known for its experienced team, including Dr. Richard Smallwood and Dr. Vladimir, who aim to create a welcoming environment for all patients, particularly those who may feel anxious about dental visits. Despite some recent changes in ownership, the practice strives to maintain high standards of care and professionalism. However, feedback indicates that the reception experience may not always reflect the same level of care as the dental treatment provided.
Patient Insights
What Patients Appreciate
Many patients appreciate the gentle and friendly approach of the dentists, particularly highlighting the calming presence of Dr. Vladimir. The practice has a reputation for being accommodating, especially for those who are nervous about dental procedures. Several long-term patients express loyalty to the practice, citing positive experiences and effective treatments over the years.
Things to Consider
While the dental care provided is often praised, there are concerns regarding the reception staff's attitude, which some patients find dismissive or rude. This has led to a less welcoming atmosphere for some visitors. Additionally, there have been instances where patients felt that their concerns were not adequately addressed, particularly in the context of NHS treatments for children. It's advisable to consider these factors when choosing this practice.