Not Acceptingmydentist, Barrack Street, Norwich
This dental practice offers a range of services, including emergency care and orthodontics, with a focus on providing a comfortable experience for patients. The team is known for their friendly and professional approach, making efforts to reassure and communicate clearly with patients. Distinctively, they cater to both private and NHS patients, although recent changes have caused some dissatisfaction among those relying on NHS services. Overall, the practice aims to deliver quality dental care with a compassionate touch.
Patient Insights
What Patients Appreciate
Many patients appreciate the kindness and professionalism of the staff, particularly highlighting the gentle approach of the dentists. The team takes time to explain procedures clearly, which helps to ease the anxiety of nervous patients. Quick appointment availability for emergencies has also been a positive aspect, allowing patients to receive timely care when needed. Overall, the supportive environment and attentive care contribute to a generally positive experience.
Things to Consider
It's important to be aware that some patients have experienced issues with appointment management and communication, particularly regarding NHS patient status. There have been instances of appointments being cancelled or patients being removed from the NHS list without prior notice. Additionally, while the quality of care is often praised, some have expressed concerns about the costs associated with private treatment and aftercare. It may be beneficial to clarify any potential costs upfront to avoid surprises.