Cromwell Dental Practice
Cromwell Dental Practice, now merged with Bingham Dental Clinic, offers a range of dental services. The practice aims to provide a welcoming environment, especially for families and children. However, recent changes and a shift towards private services have led to concerns about appointment management and overall patient care. While the practice has some strengths, such as being good with children, there are notable challenges that may affect patient experiences.
Patient Insights
What Patients Appreciate
Many appreciate the staff's ability to handle anxious children with care and understanding. The reception team is often described as fantastic, providing a warm welcome and support to families visiting the practice.
Things to Consider
There have been significant concerns regarding appointment management, with reports of frequent cancellations and alterations. Patients have expressed frustration over difficulties in reaching the reception, which can lead to a challenging experience when trying to schedule or confirm appointments. Additionally, the transition to private services may result in higher costs, which some feel may not be justified given their experiences.