River Practice at The Bay
River Practice in Truro offers a range of dental services with a focus on patient care and comfort. The practice is known for its friendly and polite staff who take the time to explain procedures thoroughly. While they have a modern and welcoming environment, there have been some concerns regarding customer service and appointment management. Overall, the practice aims to provide a positive experience for families and individuals alike.
Patient Insights
What Patients Appreciate
Patients appreciate the friendly and welcoming atmosphere at River Practice, noting that the staff are patient and take the time to explain treatments clearly. Many have found the environment to be lovely and conducive to a positive dental experience, especially for children. Quick appointment times and minimal waiting periods have also been highlighted as a plus.
Things to Consider
There have been reports of issues with customer service, particularly regarding communication and follow-up on refunds and treatment plans. Some patients have expressed frustration with the management of orthodontic treatments, indicating that it may be wise to clarify any concerns before committing to services. It's advisable to ensure clear communication about treatment timelines and expectations.