Peterborough Dental Access Centre
DentalHealthCare is a specialised NHS dental service located in Cambridgeshire, Peterborough, and Suffolk, dedicated to providing safe and compassionate care, particularly for those in urgent need. The practice prioritises patient safety and adapts its services in line with national guidance, ensuring a responsive approach to increasing demand. They offer a range of dental services with a focus on emergency care, making them a vital resource for patients facing acute dental issues. Their commitment to patient comfort and understanding sets them apart in the community.
Patient Insights
What Patients Appreciate
Many patients appreciate the quick access to appointments, especially in emergency situations, often being seen on the same day they call. The staff, including receptionists and dental nurses, are frequently described as friendly and supportive, helping to ease anxiety and create a welcoming environment. Patients have noted the professionalism of the dental team, particularly in handling procedures like tooth extractions, which can be daunting for those with dental fears.
Things to Consider
While the practice is praised for its compassionate care, some patients have experienced challenges with appointment availability, particularly during peak times. There have been instances of long wait times on the phone and difficulties in securing timely appointments for urgent dental issues. It's important to be prepared for potential delays and to approach the service with patience, as they work hard to accommodate all patients despite high demand.