mydentist, Crownhill Road, Plymouth
This dental practice is known for its friendly and compassionate team, who prioritise patient comfort and understanding. They offer a range of services and are particularly noted for their gentle approach, especially with nervous patients. The practice aims to provide clear communication and thorough explanations of treatments, making it a welcoming environment for both adults and children. However, there are concerns regarding appointment availability and the transition from NHS to private services, which some patients find frustrating.
Patient Insights
What Patients Appreciate
Many patients appreciate the friendly and helpful nature of the staff, noting how they go above and beyond to assist with inquiries and treatment options. The dentists are described as patient and thorough, taking the time to explain procedures clearly and ensuring that patients feel comfortable throughout their visits. The practice is also commended for its compassionate care, especially in emergency situations, where staff are quick to accommodate and alleviate discomfort.
Things to Consider
It's important to be aware that some patients have experienced significant delays in securing appointments, particularly for NHS services. There have been reports of frustration regarding communication about appointment availability and changes to patient lists. While the staff are generally praised for their friendliness, there are concerns about the administrative side of the practice that may affect overall patient experience.