Quay Dental Care
This dental practice offers a range of services, including NHS care and emergency appointments, making it accessible for various patient needs. They aim to provide affordable dental care while maintaining a focus on patient comfort and understanding, particularly for those who may be anxious about dental visits. However, the practice has faced criticism recently regarding communication and appointment management, leading to a decline in patient satisfaction. Despite these challenges, some patients still appreciate the quality of care received from individual dentists.
Patient Insights
What Patients Appreciate
Many patients value the friendly and understanding nature of the dental team, particularly when it comes to treating nervous patients. The dentists are often praised for their gentle approach and thorough explanations of treatment options, which helps patients feel more at ease. Some have found the practice to be cost-effective compared to other local options, especially for private treatments. The emergency care provided has also received positive remarks, with staff being described as warm and accommodating during urgent situations.
Things to Consider
It's important to be aware that there have been significant concerns regarding the reception staff and overall communication within the practice. Many patients have experienced issues with appointment cancellations and difficulty in reaching the practice for queries. Additionally, some have noted that the facilities could benefit from updates and better maintenance. While individual care may be satisfactory, the overall patient experience could vary significantly.