Smile Dental Care
Smile Dental Care aims to provide a personalised and comfortable dental experience, focusing on patient comfort and satisfaction. They offer a range of dental services, ensuring that each visit is tailored to the individual needs of their patients. The practice prides itself on creating a welcoming environment from the moment patients walk in. However, recent changes in NHS patient policies and management practices have raised concerns among long-term patients.
Patient Insights
What Patients Appreciate
Many patients appreciate the friendly and polite nature of the reception staff, often noting that their interactions help ease any anxiety before appointments. The dental team is frequently described as gentle and understanding, making even the most nervous patients feel at ease during treatments. The quality of care provided by the dentists and their assistants is highly regarded, with several patients expressing gratitude for the thoroughness and professionalism displayed during their visits.
Things to Consider
It's important to be aware that the practice has recently implemented changes to their NHS patient policy, which has led to some patients being removed from their lists without prior notification. This has caused frustration for those who have been long-term patients. Additionally, there have been reports of inconsistent communication from the reception staff, which may affect the overall patient experience. Appointment availability can also be limited, leading to long wait times for treatments.