Not AcceptingHillton Dentistry
Hillton Dentistry & Aesthetics in Sittingbourne boasts an experienced team of dentists and hygienists, offering a range of dental services including cosmetic treatments. They aim to provide quality care but have faced criticism regarding their appointment management and communication. The practice's approach to patient care has been described as inconsistent, with some patients appreciating the friendly service while others express dissatisfaction with the handling of NHS patients. Overall, the practice is noted for its potential in cosmetic dentistry but has room for improvement in patient relations and service delivery.
Patient Insights
What Patients Appreciate
Many patients appreciate the friendly and welcoming atmosphere created by the staff. The practice offers a range of cosmetic options, including Invisalign, which has helped some individuals achieve their desired results. The personal touch in communication, such as being available for queries via WhatsApp, has also been highlighted as a positive aspect of their service.
Things to Consider
It's important to be aware that some patients have experienced issues with appointment management, including being booked for appointments without prior notice. There have also been concerns regarding the treatment of NHS patients compared to private ones, with some feeling that their needs were not adequately addressed. Clear communication about treatment plans and costs is essential, as misunderstandings have occurred in the past.