Portman Smile Clinic - Sittingbourne
Portman Smile Clinic is dedicated to providing exceptional orthodontic care tailored to the unique needs of each patient. With a focus on clinical excellence, the practice combines skilled professionals with a warm and welcoming environment. They pride themselves on their friendly staff and commitment to making dental visits enjoyable, especially for children. The clinic is well-regarded for its modern facilities and effective communication, ensuring patients feel informed and comfortable throughout their treatment journey.
Patient Insights
What Patients Appreciate
Patients appreciate the friendly and professional atmosphere at the clinic, often highlighting the staff's ability to make them feel at ease. Many express gratitude for the clear explanations provided during treatments, which helps alleviate anxiety, especially for children. The welcoming reception team and the overall cleanliness of the practice contribute to a positive experience, making visits to the dentist less daunting. The exceptional customer service, particularly from specific staff members, has left a lasting impression on many families.
Things to Consider
While the majority of experiences are positive, there have been instances where some patients felt that certain clinicians could improve their communication skills, particularly in handling questions about treatment. A few reviews mention less-than-ideal interactions with reception staff, suggesting that additional training in customer service, especially for those with specific communication needs, could enhance the overall experience. It's advisable to be prepared for potential variations in staff interactions.