Not AcceptingGrangetown Family Dental Health Centre
This dental practice in Grangetown, Sunderland, offers both NHS and private treatments, focusing on high-quality routine dental care for both adults and children. They aim to create a welcoming environment, with a dedicated team that prioritises patient comfort and care. The practice is known for its experienced staff, who strive to make visits as pleasant as possible, especially for those who may feel anxious about dental procedures. However, there have been concerns regarding the shift towards private care, which some patients feel has impacted the accessibility of NHS services.
Patient Insights
What Patients Appreciate
Patients appreciate the friendly and courteous reception staff, who are often described as efficient and welcoming. Many feel at ease during their visits, thanks to the gentle and professional approach of the dentists, particularly Mrs Sidhu, who is noted for her ability to calm nervous patients. The convenience of having treatments like scaling done simultaneously with check-ups is also valued, making it easier for those with busy schedules to receive care.
Things to Consider
It's important to be aware that the practice has reportedly stopped accepting new NHS patients, which may limit access for those seeking affordable care. Some long-term patients have expressed disappointment over the changes in management and the perceived shift in focus towards private treatments. Additionally, there have been concerns about communication regarding appointment scheduling and patient status, which may affect the experience for some individuals.