Not AcceptingWalsall Family Dental Practice
This dental practice offers a range of services, including emergency care and routine check-ups, with a focus on comprehensive examinations. Their approach to patient care is attentive, with an emphasis on making patients feel comfortable and informed throughout their treatment. However, the practice has faced criticism for unprofessional behaviour among staff during procedures, which has impacted patient experiences. Despite these challenges, some patients have praised the kindness and support of individual staff members, particularly during emergencies.
Patient Insights
What Patients Appreciate
Patients appreciate the friendly and supportive nature of the staff, especially during stressful situations. Many have highlighted the kindness of the receptionists and the gentle approach of the dentists, which helps to ease anxiety. The practice is also noted for its willingness to accommodate emergency appointments and provide timely follow-up care, making it a reliable option for urgent dental needs.
Things to Consider
It's important to be aware that appointment availability can be an issue, with reports of long waiting times before scheduled visits. Some patients have experienced disorganisation during procedures, which may affect overall comfort and confidence in the practice. Additionally, there have been concerns regarding privacy and professionalism, particularly in how staff interact with each other and manage patient information.